Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One arrived broken
Already have them and the price was even better than when i first got those. Excellent, came with all the requisites
Excellent
They are very beautiful and have a large capacity. They arrived very quickly and well packaged. Thank you seller.
I loved them, I highly recommend them ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️ ❤️
excellent jars
Good quality, glass is thick and tall. Recommend that product Delivery was fast
Looks great, i recommend it. I thought it was a bit bigger, but it is not a deal breaker.
Looks like mine
I received my order today, I am very happy to have bought the product, thank you very much.
Hi I received the package broken
Very beautiful and practical. 👌🏽
Delivery is too slow and the size is too small
I loved them, just like the description.
Perfect, i loved it
Arrived in excellent condition and fast, I haven't used it yet
The product is good and I like it
The glasses came well-packaged / no glass breakage and fully met my expectations. I would recommend and purchase again.
Everything came in order, great quality!
Great boxes, not big but excellent
Same as the image
The stickers with the names Spices did not arrive
Nice spice jars :) quality is okay, shipping was fast
It arrived in perfect condition and very quickly.
Bon
The stickers don’t stick to the jars
I think it is great. Looks good. I have not use it yet but i think it will be fine. Maybe the holes are too big
The pen does not stick to the labels.
Very nice, well made.
nice glass jars, I recommend it
Rare but I got the black stickers and not the white ones so I got upset
As described
fast delivery
Item is as described, I have ordered it for the second time now. Very satisfied!
Very good quality, but did not come with the stickers that already have the spices names
Arrive with blank stickers, not the printed one. Otherwise, very pretty
Really beautiful. Some arrived broken.
Perfect, thank you! *****
Excellent
Perfect
Spears as described, they have a good size and the best part are the labels that are easy to engrave. The only problem is that one cap came broken.
perfect. The eraser is gone, it's better to buy another durable eraser.
Good, as described
The packaging is not very secure but no glass was broken luckily! Fast delivery, thank you very much
Excellent
The glass jars are good quality and exactly as described but the white pen to write on the stickers is erasable ! So disappointed!
Beautiful jars. Delivered neatly in a cardboard box with very good protection for the jars. Delivered quickly.
Great
I loved the bottles, they are better than I expected.
Very happy with the jars, lids, shaker component and labels. Delivery time was prompt and they were very well packed with plenty of padding. Will be buying my next 12 from here!
Super
Perfect! ! Meets my expectations! !
Super containers.
Fine
Everything is perfect, although the stickers are black and I would have liked them to come in black.
Very good jars, arrived intact, store the spices in an excellent way and are convenient to use. Very nice.
I just love it!!! they are great, looking very nice in my kitchen.
Awesome
great jars. came quickly. ordered two sets
Looks good Small jars Suitable for singles
perfect! !!! !
Super
Very satisfied with the product Arrived well and pretty quickly Just as shown in the picture Very accurate
good jars. I put them in the dishwasher. This is my second purchase. The previous ones were excellent. I hope these will be just as good.
Good and very nice