Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks solid. Will try it later but quality is good
Good appearance and material looks durable, good price-value ratio (thick stainless steel) shipping takes a bit long
Great item
Has some weight on it and feels sturdy. Makes making smash burgers very very easy.
I love it, it works very well.
Very good
It's tiny, and very thin, easy to bed. Still enough to keep bacon or pork belly flat on the skillet.
All good.
Top 🔝
Ok
I'm looking forward to using this
happy with the purchase. good quality
Excellent
Pff incredible, I made some hamburgers that were glorious to eat.
Excellent
Everything is okay
All ok
Product works well for compacting burgers.
Perfect, it's quite hard, it doesn't look poor, I recommend.
everything OK
It arrived perfectly, seems to be of very good quality, is very sturdy and the size is just right.
Good
Good construction, lightweight and solid. 13.5 cm base diameter. Easy grip, doesn't bend when pressed....excellent purchase without a doubt.
Works perfectly.. Delivery was very fast. Very happy with it!
Everything according to the photos and description of the advertisement! Very satisfied, 100% recommended.
Practical kitchen tool, both for crushing burgers or other types of meat. Very strong material.
Excellent quality material! ! It's better than I expected.
Everything is fine
Good product, well received
Good product
Top
Nice size and good quality!
excellent product
Excellent product, excellent price, excellent seller and very fast delivery, congratulation 5-star seller ! !! Thank you very much.
I love it, tho it's quite sticky, since it doesn't have perfect silky surface but scratched, other than that it's pretty useful.
Very good press, quality price... 100% recommendable.
Really great
Ok
Nice thank you same picture i like it
It arrived great, I will be able to make a great hamburger, super solid.
I am satisfied for the price.
Perfect good quality
I loved it, it's good material if you want to start making your own smash, I recommend it!
Good quality.
It arrived quickly, it's cheap and the product is good.
Yes i want to exactly this product.
Everything perfect as stated in the description
Great service, item seems good quality,
Excellent
Excellent! Very good
Sweet
The packaging is good.
Perfect...!!!! !
It is of very high quality, pure stainless steel. Surprised, it arrived quickly.
Stainless steel, as advertised. Seems plenty sturdy for it's intended use, does what i need it to, can't say fairer than that, 5 stars
Perfect
Top product. Very solid and that for a great price! Definitely not inferior to what is available in stores in the Netherlands at a higher price. Should have bought much earlier.
Excellent. in stainless steel. very good article
Very good on plancha making smashed hamburgers ! A must have for this.
Very good purchase, works very well, good quality.
Very useful part. Size fits
The shipment arrived complete and as described. I am very positively surprised by the order fulfillment time, therefore I recommend the seller for the future.
Everything is fine.. good material
Seems solid, nice
Big size, good quality.
Fast delivery, good product, very useful
Very nice
Good product. It looks like a thick plate, one millimeter thick, which is very good, with a diameter of 14cm and well polished, which can make a large hamburger. If you like them to come out very firm, this is the tool you need. Good quality steel and good finish. Recommended purchase.
Excellent
Good quality
Top
very good product, excellent.
Everything is correct, good stainless material. The second time I buy it.
Perfect
Matches the description. I use it in pastry. I recommend it.
Ok
Better than expected. Good size... I imagined it would be smaller. It is made of steel and looks very good quality. Very satisfied with the purchase.
Really good.
All good
It seems reliable
Thank you for your quick response. Great quality.
Got some quality on it, haven’t use it yet looks ok
Good
Good quality
Very solid
So far so good, hopefully it won't break like the old one.
👍
Very good quality - surprused
Quick and efficient delivery, item appears to be stainless steel and excellent quality, as advertised
Feels good, not as good as I expected.
Vey good quality