Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gracias entrega rápida
Thank you fast delivery
Ok
13,03 hizo una orden, llegó el 23,03. Gran forma. Pero hay un olor fuerte. En uso aún no se ha aplicado. Un poco deformado, pero no es crítico.
Todo bien. Buen vendedor, gracias.
It's not very quality.
Gracias
excellent
Item received quickly and conform to the description I recommend
Entrega rápida
it look ok, will try to bake my cake see if it is non stick. thx anyway
No puedo esperar para hacer un pastel
Still not used. The material is good. Thank you.
producto tal cual lo desciben
Delivery is very fast, Weeks 3. to Krasnodar. Super.
llego rapido, y bien me.encanta
Gran producto
se ve muy resistente el material aún no lo pruebo no estoy muy segura de meterlo al horno hahaha nose valla a quemar
Goods Doshol quickly and good packing. The product corresponds to the description. The material is quality and there is a trap, but I hope quickly weathered out. I recommend buying and selling.
Sólo pensé que era un poco pequeño pero es bueno
It's a little small
Bien embalado llegó impecable, tomó 3 días más de 15 días de envío. Voy a intentarlo pero se ve bien
Esperaba más. Pero la calidad es excelente
A mi me gusta porque es muy barato.
Todo lo descrito no se ha utilizado todavía. El formulario duró un mes, no se comunicaron con el vendedor.
Arrived very fast, item as described, recommended store A++++*
¡Buena calidad, feliz con ella!
El molde está bien, pero la garantía de 10 días de entrega prevista y en caso de retraso de la compensación y así que usted puede sentarse en él, ya sea diciendo que no son conscientes de que he enviado captura de pantalla de las condiciones, pero tengo no se recibió 1 €
Me gustó el producto, no muy lejos de las imágenes en sait.
Lo mejor, como de nuevo
It feels good quality, not so thin, capacity liter and a half, fast shipping, recommended.
Like Still not used but looks and good quality material.
Everything is super thank you!!!! Recommend
Vfor el artículo bien Gracias TORING el vendedor
Correcto de acuerdo con la descripción grande
Good product Realized the blue is smaller height red, but without problems. Well satisfied with the purchase.
muy bonito
Genial, ya hice el pastel ok
It's about מאד fast. Thursday daytime... Arrived just in time בכדי שנוכל Bake It cake honor Sabbath! Thank you very much to the store! Recommend heat.
excelente producto buena calidad y precio pediré ahora en más modelos, y llego super rapido
The order is received, everything is fine. Thanks to store for fast order shipment. The order went to Latvia for twenty days, thanks again.
Perfect excellent for making cakes bake mold, giving a lovely shape
Liked, is exactly as advertisement, arrived fast.
Como se describe ahora todavía ver o la calidad también es buena
exacto a la foto. envío rapidísimo
looks good quality
Excellent forms thank you very much.
Me parecen correctos. Llegaron a tiempo. Buena relación calidad precio
Megobystraya delivery. For a special thanks to the store. Umnichka. Product fully lived up to expectations. Store and seller recommend.
Huele en condon
rápido y llegó antes de tiempo, ahora a probarlo a ver qué tal funciona
Great quality
Llegó antes de lo esperado, estoy satisfecho con este producto
Perfect
Ok (Ok)
Muy bueno
me ha gustado mucho graxias vendedor
ok
Top! J'adore ce moule
Muy bueno Gracias. Envío rápido.
Perfect
Llego en 9 días, bien envalado ,igual a la descripción silicona resistente .