Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK worked right.
Excellent Product
Good product but not so sensitive does not detect changes of less than 7 grams
As described
Very good article I really recommend it
The item works good
Great
very good
Works well.
This is a very nice scale! Good quality
Just arrived in 15 days at CDMX. The balance material is plastic but feels good quality. Fulfills its function very well.
The scale is good very small and compact served well, but those who need to put bigger things take care!
Arrived before the deadline and well packed! Working!!
It is very good, they come protected and at the base they have non-slip balls, only they need triple batteries and they do not bring them, they arrived super fast, I was surprised
👍👍👍
Good quality in terms of cost-price material
nice, just can not use to tiny things that only weight like 2 grams…
very good
At the moment it works very well! I recommend the product
All first quality.
Good and functional
Second scale of these that I buy, the first lasted for years. I recommend it.
It arrived in a very good condition but without batteries but we will see with time its operation for a good moment
I got the blue one. scratched a lil bit in the front but negligible. not like most others. I'm just glad that it came and works fine. 10/10 for the performance and fast delivery.
Excellent. super good. God continue to bless them.
Arrived well, the product is as described. The delivery was quick. Just need to calibrate it.
Looks good. Actually a bit small, but it is OK. It has a protective film on it. It works and weighs. You can see the details well. Fast shipping to Poland.
Very good, converts the weight to milliliters and ounces I love Also that has Tare
The scale is accurate
Excellent👌
The best... Practical and good quality
Everything seems OK, not tested under the water, a little sensitive the ignition button and tare
Seller to recommend
Beautiful, not very bulky
I have checked and it works with 2 Triple batteries to, (of the small ones), it only remains that with the passage of time it does not stop working.
Good product as advertised
As it is announced
vwry good
Simple but functional article especially with the possibility of changing the units of measurement
As described
Perfect, but I thought it was quite small
awesome
All very well, thank you for everything. Has arrived without any problem. I will buy again for the next occasion I occupy.
Good quality product.
per included instruction this item is not resift as described by seller
Everything ok, seller recommended.
Arrived fast in perfect condition. I haven't used yet.
Ok!!!
Surprised by this weight, it not only weighs in grams but also takes the measurements in ml, in ounces and to another extent that I do not know what it is. The only downside is that it comes without batteries, do not hesitate to buy.
The quality is cool. It came up in 9 days))
Works, efficient, clear backlit display, weighs well Very small, quickly arrived in Poland ahead of schedule, I recommend
Good product, a little mistreated the packaging, but the item without knocks.
Arrived on time and well packed. I'm still going to test.
Works very well use 2 batteries AAA
You have the option to change to ml, grams, ounces, etc. very cute, requires AAA batteries.
Very good purchase thank you to the seller
The packaging button is on the weight platform, because The strain sensors are embedded in the legs of the scales. You won't really be able to zero. You press a button and this changes the weight-the readings float. Thought so-so...