Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
genial cumple su función
Ok (Ok)
Queda bien y se ve bastante robusto a la par que ligero. veremos qué tal la durabilidad pero tiene buen aspecto.
Justo lo que buscaba. Un poco grande para mi fregadero, pero ya lo sabía cuando lo compré. Es justo lo que necesitaba. Calidad-precio 10. Envío muy rápido
llegó muy rápido, y es de muy buena calidad además de económico. lo recomiendo
Perfecto, igual a la imagen.
es bueno.
me encanta!!! la cocina recogida
todo perfecto
lo recomiendo
largo perfecto,pero le falta anchura (35 cm.)
Tiene muy buena pinta, esperemos que no se oxide
Muy contenta, todo perfecto.
no pesa casi nada. Lo probaré. parece bueno
Satisfecho. Las varillas son de un diámetro un poco inferior a las que había visto por aquí en comercios, pero cumplen su función perfectamente. El tiempo dirá su resistencia al oxido.
El único problema es la empresa de transporte HISPAPOST en Valencia, no efectuar repartos y hay que ir a recogerlos a un lugar muy lejos. empresa nefasta.
Las barras no son muy resistentes, pero si sólo es para depositar cosas que no pesen mucho, es muy útil.
Exactamente igual que en la foto
Tal cual,me gusta
Igual que las fotos
¡Realmente útil!
Parece de muy buena calidad y duradero.
me encanta. muy útil
Recién recibida, aún no la he probado pero parece resistente y de buena calidad.
tal cual se describe
estoy muy contenta, es como se ve en la imagen, es practico
Muy practico y decente calidad
Muy práctico. Es tal cual aparece en las imágenes. Llego relativamente rápido.
100 puntos tras las rejas. Encajar como la mía. Muy asesorar. Gracias a los vendedores.
Lo compramos para fregadero de 70x40, y en principio contentos con las medidas, y con la resistencia. luego se enrolla y se guarda fácil.
Es un producto cómodo en la cocina
Todo ok
todo perfecto gracias
Un producto muy util
Muy bueno y grande. Va perfecto a mi pica.