Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks a little fragile But we will watch if it holds weight
Very cool and useful gadget. Recommend
Todo Super... El vendedor.)
Hold on tight for now. Perfect for hanging it on a wall, it looks a little long to hang it under a kitchen cabinet. The utensils are well grouped and collected.
me encantó, lo compre para colocar cucharas y quedó perfecto
Comes same as the photo, excellent price, well packed.
Súper conveniente
Buena calidad
Está muy bien pero si le pones todos los utensilios que caben se despega un poco.
el producto exacto a la descripción... llego en 15 días a chile...
llego en excelentes condiciones
it is a very good thing
Ideal solution
I liked it very much, it's super practical advice and it doesn't take off
Recommended product.
Bien
Very practical perfect
Recomendable
buen producto, entrega muy rapida
It is as it says. But I would have liked more adherence.
Pido 2 veces. Ordenaré tres veces más. No me pareció suficiente. Sujetado firmemente. Lo más importante es que sea cómodo. A la pared. Casi lo consigue. Todo está claro. Y el precio es una locura.
Thank you very much!
They're like the picture, but they come very fragile, they can't hold weight, what you hang on to it must be light
Very well for the price they perform their function and it is as described. Plastic running but turns and doubles well. The fixing system is good but only serves smooth surfaces and is comfortable. Can be put and removed
impeccable
Cocina Super Clase
Quality nice
Se ve muy bien en la cocina, fuerte adhesivo sostiene el gancho
Remains to install it
buen producto funciona como dicen ellos
llegó a España en dos semanas la verdad es que lo veo muy útil. Ya veremos
El animal es autoadhesivo. Los ganchos son endebles, al menos por sentimiento.
Twirl normally. Evil is kind of strong.
A mi esposa le encantó muy útil...
Envío rápido a Santiago de Chile. Se ve bien tal como descripción si recomiendo.
Perfect, to store the kitchen items in a motorhome.
Perfecto, para guardar los artículos de cocina en una autocaravana.
Satisfied the plastic is chip but if it says in time it goes. Already installed I am delighted with the result
perfectas para tener la cocina despejada.
Muy bonito, llegar antes de la fecha prevista, lo recomiendo (Muchas Gracias)
Very beautiful, arrive before the scheduled date, I recommend it (thank you very much)
Very long delivery though paid. Was to be delivered by January 8, and it came on February 9 in St. Petersburg hook whole, have not yet come up with where to lie, hang up the review about practicality.
Buena calidad pero muy pequeño
Entrega 3 semanas.
All as in the description, I do not know how long it will last and what weight will be able to hold. But according to the first sensations, the Mount is good.
Vino doblado.
All right.
Real
looks as expected and described. Able to hang multiple objects on each hook.
Super good hold! Super
Muy buena calidad por un precio pequeño
Very practical and quality according to the price.
ok
Bien empacado y llegó en 15 días mucho tiempo menos de lo descrito
The color is different from the store's photo, in fact it is paler, but it just suits me, but the quality of the previous hook is worse: before it took White White White White Maybe this one will work out.
Muy agradable y muy rápidamente entregado☺️
Delivery is very fast, the quality is good, the price was for a bonus
Excelente, trae una lámina adhesiva así que hay que pensar muy bien donde colocarla.
Perfect I hope it will hold in time
It looks good now just need to place it hopefully grip the glue well
The goods are good but bounces from velcro
Recommended
First came none problem with the supplier very well packaged and excellent now to hang it and recommended a hundred
Lo tengo puesto en la pared de la cocina y me encanta
The hook is beautiful, arrived in good condition, at first glance, it looks solid, I have not used it yet, I will give an additional opinion when using it
Como se describe. Vino todo el asunto. Enviado rápido. No se comunicó con el vendedor.
As described. Came the whole thing. Sent quickly. Did not communicate with the store.
Duer and yakisna thing. Recommend
Todo es genial.
Cool Stuff
The item received with the store did not communicate, interesting thing, thank you.
El artículo recibido con el vendedor no se comunicó, cosa interesante, gracias.
Arrived perfect condition thank you boys
Llego en buen estado, igual a la foto
It arrived in good condition, equal to the photo
Oddly hanging and holding kitchen aprons
+ +
Es como se describe. Conveniente.
OK
quedó super y la calidad es buena totalmente satisfecho
As in the description
Gracias
You can feel that its some light plastic but it will finish the job perfectly so all in all it is worth the money.
Plástico buen
Llegó a tiempo y en buenas condiciones.
Cuando lo colgué en la pared y lo escribí ligeramente hacia abajo... Instálelo en el techo y utilícelo tanto como sea posible.
Corisna thing
I love it, it's super useful