Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent piece
All ok thanks
Package arraived safly, no damage, well packed. Quick shipping Thanks
I bought it cheaply and the delivery was carefully packaged. The end part came a little bent, but considering the price, what is the best? I bought it to tighten during the baking, so I'll use it well. Thank you. I recommend it.
Great.
Excellent quality. Perfectly sturdy and great value.
It's useful. It was delivered to Korea without any damage.
It's spacious, very comfortable, and good. Improvement of life quality item
Very ,very good! 👍 👍 👍 👍
Sturdy and good. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality. It's sturdy and of good quality.
Wow, really wow, wow, wow, wow, wow, wow, wow, wow, wow, wow, wow, wow, wow, wow.
I really, really like it. The design has a slight protrusion at the marble end, but it feels smooth enough to be perceived as flat without any wobbling.
The delivery arrived carefully and well. It's nice because it's sturdy.
Ok
Good
The delivery was fast, and the item is as described. The edges came slightly bent, but I guess we should consider this a lesson learned. At this price, if the packaging is also good, would you honestly pay more to buy it? I bought this because it was the cheapest.
It is large and durable, a good purchase.
I received it well. I haven't used it yet, but i'll use it well. Thank you.
It's nice to have a lot of space.
Very good quality
Works great
Good good
I didn't use a vegetable peeler on the sink, so I removed it and placed it in its place, and it fits perfectly. It's so convenient to use~~
The delivery came super fast. When I searched for the product on Coupang, it was the same product but more expensive. As expected, it's from Ali haha. I was worried because the cooking space was narrow, but thanks to this, I can use it comfortably and widely. Thank you for selling good items at a low price ~~^^
Came a little bent, but itself a good product
So good, so good, so good, so good. So good, so good, so good, so good. So good, so good, so good, so good. So good, so good, so good, so good. So good, so good, so good, so good. So good, so good, so good, so good.
It took 11 days for delivery to arrive and it took a long time to be delivered. I like the product, and it arrived safely without any damage thanks to the bubble wrap packaging. It says 304, so I'm more satisfied. If purchased in Korea, it's much more expensive.
Well, first of all, it arrived well packaged. It's not a very thick box, but it comes in packaging that is usually not damaged. First of all, it's a pass here. And among the sizes on the detailed page, both the width and height are correct, but the thickness seems to be a little over 1 millimeter instead of 1 centimeter. It's thin, but it has strength and won't bend easily. I don't know if it's 304, but the magnet doesn't stick. Excellent.
I have received it well. Since it was coming from China, I was worried about the packaging and product condition... But it was packaged well and the product was in good condition, which was nice~~~ There are bigger sizes available, which would have been better, but this was the largest so I bought this one~
very happy and nothing changes with the photo
Very good. I am satisfied.
Even if you cut it, it doesn't leave much of a mark, which is nice. It's not exactly the right size for the sink, but it's neat. It's inconvenient because it's large for washing and drying.
Yes, i love it and it's exactly as pictured. It came packaged very well with bubble wrap.
Very good
It's called a stainless steel cutting board, but I bought it to prevent oil splatter when installed near the gas stove. If the viewing angle is okay, I'm thinking of buying another one, but I only bought one for now. I think it's quite good, so I'm planning to buy another one. The finish isn't great, but it seems okay for the price.
It arrived in perfect condition. I was worried because it was large, but I put it aside. I am very satisfied.
It's thicker than I thought. It's the best. I bought it because it seemed to fit the purpose I wanted to use it for, and it's really good. I needed a stainless steel plate. Exact specifications. It's perfect.
The end came bent, but it's okay to use, so I'll just use it. The size fits the kitchen sink perfectly, which is great.
I was surprised by the fast delivery. The packaging was also neat, and it arrived in perfect condition. Thank you.
The cutting board is solid and well-made, the steel is durable and easy to clean. The L-shaped design makes it very practical to use in the kitchen and stable on the countertop. The shipping was fast and the packaging was careful. A truly useful and recommended purchase!
Very satisfied.
I'll try it. It fits well!~~~~~~~~I'll try it. It fits well!~~~~~~~~I'll try it. It fits well!~~~~~~~~I'll try it. It fits well!~~~~~~~~I'll try it. It fits well!~~~~~~~~I'll try it. It fits well!~~~~~~~~I'll try it. It fits well!~~~~~~~~I'll try it. It fits well!~~~~~~~~
Product price and delivery both satisfactory
Good quality, well packaged. Arrived quickly.
Great kitchen board! Fast and reliable delivery, well packaged and protected. Thank you!
Good chopping board and perfect size
Very beautiful.... Too bad that one corner was bent probably during transit it got damaged, otherwise everything perfect excellent quality price.
As described, solid material with protective film, though a corner was bent on arrival and i had to use pliers to bend it back though i couldn't fix it completely. Still great quality solid construction.