Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The grid is good, in appearance, you need to check in. Delivery fast, no problems
¡Hola queridos amigos, parece que todo es como en la descripción, no traté de freír algo!
E trabajo excelente.
Por bom
Tiene buena pinta. Muchas gracias por el negocio.
X x S, vamos a probar, pensé que el material era más denso
Mucho más pequeño que apareció en la publicación
Entrega muy rápida en buen estado y según el anuncio.
Enfoque de perfecta, tratar, yo era muy satisfacfield. I Sincelery, gracias
No estoy seguro si su trabajo
llego rapido ... es dr plastic duro ahora tengo q ver como se comfortable en la parrilla pero es de buen tamaño
Los agujeros podrían ser más pequeños pero y muy útiles en la barbacoa
Definitivamente recomiendo este tema. Funciona perfecto
Mira justo encima de la imagen bien no נסde la línea de
Como se describe, gracias
Thanks.Aciu.Labai gera ir reikalinga preke.Isvandysim vasara.
veremos cómo se comporta en la próxima barbacoa
Entrega rápida y segura, el producto es bueno, tal como se espera que sea, en un buen precio para... ¡Gracias vendedor! 5 estrellas para todos...
Good condition arrived on time
Gracias
idéntico al anuncio
muy padre. lo recomiendo
Excelente carne no pegajosa
Como se describe
We llego
De momento se ve de buena calidad . El envío a sido muy rápido . Cuando lo use escribiré a ver qué tal si dura el esmaltado o se va en el primer uso.
Funciona muy bien. Es lo que me esperaba.
Producto perfecto
fast delivery match the required very satisfied
Atrodo, tarjeta de la Visa de la tienda
No hemos tenido la oportunidad de utilizar el ptoduct como sólo se mueve al final del mes, pero tienen sentido estoy tan contento de que tienen un producto como este
Excellent fast delivery excellent product and great quality
highly recommended
¡Excelente y rápido envío!
Goods is arrived thanks for the delivery
Bueno
I arrived in perfect condition, I did not use it. I write more review when I use it.
Perfectly matches the description.
Es muy rápido a Israel I יבדוק וירשוום revisión después de אששמש
¡Excelente artículo como se describe, envío rápido y el mejor vendedor!
Rapide (en inglés)
Adecuado para el uso. Ponlo en el horno en el rack.
Solución de plástico, MABON especial. Estoy pensando que habrá metalistería. Intenta
will try it soon on the bbq
Excelente
esta bien, para lo que es indicado, pero es muy pequeña, hay que confirmar bien las medidas antes de pedir
Very manual I used it and fantastic
great coordinated fast shipping I love it . very good
recibido perfectamente
Como se describe, recomendar
Not bad, next summer we will check in operation
Thank you very much
I haven't tried it yet.
Probado en una sartén. Bueno. Probemos en la parrilla
El tamaño es incluso ligeramente mayor que 33x40. Por el tacto, Plasmasa.
Lo intenté, como él, las verduras no caen a través de
Fast delivery and good quality, exactly as described. Didn't try it yet but I hope this works as mentioned.