Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for the price it has.
Perfect, thank you.
Excellent, works well.
Small aesthetic scale with a clear display. Satisfied with the product.
good scale
So far so good, it performs its function correctly and without margin errors. Satisfied. Fast shipping.
It works correctly, indicating the actual weight. If for this price it's great.
Well arrived.
The screen looks very good, I like it.
beautiful, good size for the kitchen
perfect
nice device. seems to measure very accurately.
Quickly and safely. Good goods
Excellent product, arrived very quickly.
All ok
Good product arrived in 15 days, in good condition just like the image and if it works it requires 2 triple-A batteries.
I love it, it has several modes, 10/10. Fast shipping
Okay 👍 👍
The product works well, its only issue is that it has a margin of -5 or +5kg. Its material seems correct for the price.
It arrived well, without damage, works with triple A batteries, I recommend it. 💯
Perfect comfort and ease of use
well it is
The product arrived in 8 days! Received it, inserted batteries (my own) and everything works. Packed in bubble wrap in one envelope with scissors. I checked the weight - it matches (in the photo). I recommend the product and the seller.
Excellent product
good small scales
Everything good and fast shipping
Perfect
Great
small but precise
fast delivery. The scale requires 2 batteries. I expected them to be larger in size. I weigh correctly
good product
Came broken and doesn't work. I cannot rate it.
Very good but it's small.
beautiful color! !
good little one
It's a good purchase for the moment. Although it's small, it's worth it for the price.
excellent scale, works well. neat with protective film.
It is good for the price you pay, arrived dented but still works!
Amazing product!
For the price and size, the product is fine... fulfills its function
Excellent product.
Very good size, just like the photo. The delivery was very fast and arrived in good condition.
Excellent seller; the product arrived on time and in good condition.
Perfect, works well.
All good
Seems to be of good quality, very nice finish.
Very good
Perfect kitchen scale. Small and easy to store.
Excellent quality
The product is nice, but it's not necessary!
Ok, the weight for this money is checked, I am a satisfied customer. 😃 😃
The scale is blue, not gray.
Nice 👍🏻
Compact scales. They measure quite accurately. I am satisfied with the product.