Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Awesome kitchen stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://awesomekitchenstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good, I asked for different sizes, I was given all the same size very small.
I ordered the kit and it came only one already it is the second purchase I make and it did not come right I am disappointed
Packed well, in a large poupip, but the shape still came with a dent and became Oval from a round one. I don't know, at the Post Office they ran with their feet on the parcels, or they packed a curve in the puff-hole...
Very great packaging and product! Recommend this store for sure!
On May 18, 2022 ordered and received June 15, 2022: the parcel was tracked, packed perfectly and carefully! Everything came in excellent condition! Thank you! Seller recommend!
Mould arrived ahead of time, perfect beautiful state and bundled very well to not be damaged
Good
as last time perfect love them very fast shipping I recommend
the product came to me soon but damaged. it wasn't round but oval . No contact with the shop because I think it was the delivery
The goods arrived damaged and curved, in the shape of an egg... we will align everything ourselves. there is no fault of the store, packed well. No luck with the carrier
The shipment has been slow but it has been worth it, they take maximum care of the details, it included two skewers to decorate.
Excellent Product practical cake molds
Parfait
Surface is not so good. Cake stays on the surface after baking
perfect
Very convenient
beautiful and good quality
Parfes for small portions
Thank you, gladly again
I received the parcel thank you very much... Everything came qualitatively and quickly. Thank you very much store advise and seller and product... All good health...
just like the description. All good
I received the order many thanks to the store and for the fast delivery. The order arrived without damage. Thank you. I recommend both the seller and the product. I wish all Chinese people health.
Everything is very good and quality
Prefect
I ordered 20 cm, I thought it would be more, but it looks small.
All as described well packed
Super resistant účam
Accurate description and very good product
très bon !!
I get to chili in 15 days. Corresponds to the description
Everything is OK. Thank you.
i love them
product same as the picture. I bought the 14cm one and I like it so much that I will buy a few more. The shipping was so fast, it was cut by 2 weeks
parfait